Turn player conversations into publisher decisions.

Trend analyses authorised conversations across Discord and other gaming communities to reveal emerging player needs, product problems, retention risks, community opportunities and safety threats — before they appear in traditional game analytics.

428.9K
Conversations: 14
Sources: 96.4%
Consent coverage

Community sentiment

62.4/100-8.1

Down since Patch 4.2 ranked queue change

Signals detected

1,284+17.2%

From 428,910 authorised conversations

Churn risk cohort

4.8%+1.3pp

Ranked mid-core players, 30d horizon

Community health

71/100+2.4

Toxicity down after moderation playbook

Emerging signals

Clustered from 428,910 authorised conversations · demo data

Ranked by velocity

Why this is happening
Spike in complaint clusters about 9+ minute queues and skill mismatch after Patch 4.2. Conversations link long queues to session abandonment.
“Three games in a row against diamond stacks. I'm not queuing solo again this season.”
Paraphrased, aggregated demo excerpt — no identifiable player data
Recommended action
Publish queue-health note + soft-rollback duo restrictions in EU West
Signal confidence94%

Sentiment, engagement & toxicity

Rolling 7 days · Aetherfall global

Patch 4.2 inflection

SentimentEngagementToxicity

Conversation themes

Mention volume with 7-day change

Ranked matchmaking+62%
Aether Rift bug+148%
Battle pass value-12%

Affected player segments

Aggregated cohorts — never individual players

Ranked mid-core312K players
Sentiment 48/100Churn risk 7.4%
Co-op PvE486K players
Sentiment 57/100Churn risk 4.1%
New players (0-14d)128K players
Sentiment 64/100Churn risk 5.6%
Creators & advocates9.2K players
Sentiment 81/100Churn risk 1.2%
Returning veterans74K players
Sentiment 69/100Churn risk 2.8%

Publisher actions

Insight → action → measured outcome

ACT-118Measuring
EU West queue-health communication
LiveOps · from SIG-4821
+4.2 sentiment
ACT-117Shipping
Rift host-migration hotfix 4.2.1
Engineering · from SIG-4809
Pending 72h read
ACT-115Live
Scam advisory + moderator indicator pack
Trust & Safety · from SIG-4760
-38% scam reports
ACT-112Closed
Battle pass value FAQ + creator brief
Marketing · from SIG-4701
+1.8 sentiment

Did the action work?

ACT-118 · EU West queue-health communication

+4.2 sentiment

Observed cohort sentiment recovered 9 points over 72 hours versus the modelled no-action baseline, with complaint velocity down 41%.

Sources & consent

14 authorised sources · 96.4% consent coverage

Discord — Official Aetherfall
Server-authorised
182.4K
Discord — Partner communities (9)
Server-authorised
144.8K
Forums — Northlight support
Publisher-owned
61.2K
Creator communities (opt-in)
Creator opt-in
40.5K

Intelligence is aggregated and consent-aware. Trend surfaces cohort patterns, not player profiles, and connects to Valvur consent, identity, trust & safety and Passport.GG capabilities.